1. Introduction
We take your privacy seriously. When you send us a message or make a booking, we only collect the information that is necessary to respond to you and provide the requested service. We do not sell or rent your personal details to third parties.
2. What Information We Collect
We may collect the following types of information when you contact or book with us:
- Your name
- Your email address
- Your WhatsApp / phone number
- Booking details (arrival and departure dates, hotel or villa, number of guests)
- Flight details (airline, flight number, arrival time)
- Messages submitted via our contact form, WhatsApp, Facebook, Instagram or email
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and requests for quotes
- Confirm airport transfers, tours, boat trips or hiking activities
- Coordinate pick-up and drop-off times and driver assignments
- Send booking confirmations, updates or changes to your itinerary
- Improve our services based on frequently asked questions or common requests
We do not sell, rent or trade your personal information to other companies for marketing purposes.
4. How We Store Your Information
Information submitted through our website contact form may be stored securely using Netlify Forms or similar form handling services. Messages sent via WhatsApp, Facebook, Instagram or email are stored in those respective platforms.
Access to your data is limited to authorised persons who need it to respond to your enquiry or manage your booking.
5. Cookies & Analytics
Our website may use basic cookies and anonymous analytics to understand how visitors use the site and to improve performance. Cookies may be used for:
- Basic website performance and loading speed
- Anonymous traffic statistics (for example, number of visits or popular pages)
- Remembering simple preferences (where applicable)
Cookies do not store your personal identity such as your name or contact details. You can manage or disable cookies through your browser settings.
6. WhatsApp & Social Media Messaging
When you contact us via WhatsApp, Facebook or Instagram, your messages are processed by those platforms, which have their own privacy policies and security measures. We only use your phone number or account details to discuss your enquiry or booking and do not share these details with unrelated third parties.
7. Sharing Your Information
We may share limited information with trusted partners only when necessary to deliver your service (for example, with a boat operator for a catamaran trip). In such cases, we share only the details required to confirm your booking (such as your name, number of guests and date of the trip).
We do not share your information for unrelated marketing or advertising by third parties.
8. Data Retention
We keep your information for as long as necessary to manage your booking, respond to your enquiries and comply with basic record-keeping requirements. If you would like us to delete your information earlier, you can contact us and we will do so where possible.
9. Your Rights
You can contact us at any time to:
- Request access to the information we hold about you
- Correct or update your information if it is inaccurate
- Request deletion of your information (subject to legal or record-keeping obligations)
To exercise these rights, please email us at nkdaumoo18@outlook.com.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time, for example if our services or legal requirements change. Any updates will be published on this page with a revised “last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email:
nkdaumoo18@outlook.com
WhatsApp:
+230 5774 3782